PoshNosh — Return Policy

Return Policy

What to expect if something arrives damaged, defective, or not quite right.

Last Updated — August 9, 2026

We want every PoshNosh piece to arrive exactly as it should. Because our silicone snack and feeding goods are food-contact items, we handle returns a little differently than most consumer products — please read below before reaching out.

All PoshNosh sales are final. We do not accept returns or exchanges except for qualifying defective or incorrect items.

01What's Covered

Eligible for Resolution

  • Items that arrived damaged or defective
  • Items that are materially different from what you ordered
  • Manufacturing flaws affecting intended use

Not Eligible

  • Change of mind or preference regarding color
  • Ordering the wrong item
  • Minor variations in color, texture, or finish
  • Normal wear and tear
  • Damage from misuse, accidents, or improper care

Please review your order carefully before completing your purchase — this helps us keep every PoshNosh piece special and available to those who need it.

02Our Product Care Process

  1. Contact us promptly

    Reach out as soon as possible after delivery so we can look into the issue while it's fresh and your order details are easy to trace.

  2. Share the details

    Have your order number and a short description of the issue ready. This helps us route your request quickly.

  3. Send photos or video

    Clear photographs or a short video of the item and its packaging help us evaluate the claim without back-and-forth delays.

  4. We review your claim

    Our team assesses whether the item qualifies as defective or incorrect, and may follow up if we need any additional information.

  5. We make it right

    If your item qualifies, we'll offer a replacement, refund, store credit, or another reasonable resolution, as appropriate.

03Purchases from Other Retailers

If your PoshNosh item was purchased through an authorized third-party marketplace or retailer, that marketplace's own return and dispute procedures may apply, and requests may need to be submitted directly through the marketplace where you purchased.

This policy does not override any rights provided to you by applicable law.

04Lost or Delayed Packages

If tracking shows your package as delivered but you can't locate it, please check the delivery area, with household members, and with neighbors where appropriate, and reach out to the shipping carrier directly.

We're happy to help where we can, though carrier scans and delivery investigations may be needed before a replacement or other resolution can be considered.

Still need help?

Our team is happy to take a look at your order and walk you through next steps.

Contact PoshNosh